Freight Forwarding/Customer Operations Support JD example

  • Job description
    *** This job is only applicable to VIETNAMESE native.

    *** Working location: Ha Noi City / Cau Giay District

    *** Candidates who have the same experience in freight forwarding company is a plus.

    • Validate Customer Profile in coordination with the Customer Sales Support (CSS) as well as with Management
    • Receive customer order and forward to International Freight Forwarding Operator (IFFO) for simple shipments
    • Secure correct implementation of new traffics
    • Receive and record customer order in the TMS (Transport Management System); validate alignment of the customer order with our offer (quotation, SOP)
    • Define the execution plan (routing), considering related constraints (embargoes, Transit Time, Cost…), in coordination with Middle Office Solutions
    • Collect requested documents (Commercial Invoice, Packing List …)
    • Be accountable for end-to-end data quality
    • Trouble shoot the entire shipment to anticipate and prevent service failures. Act as the key contact for the other COSs on any traffic related to their entity
    • Inform Customer Sales Support in case of recurrent problems related to Customer Profile
    • Receive, record and validate customer order the customer order in the TMS taking into consideration our offer (quotation, SOP)
    • Define the execution plan (routing) versus the operational constraints (embargoes, Transit Time, Cost,) (with Middle Office solutions)
    • Collect all required documents (commercial invoice, packing list, etc.)
    • Check the availability of cargo and provide confirmation that shipping can proceed
    • Optimize the operational execution and perform the transportation plan (booking) (with Middle Office solutions)
    • Input up to date information regarding the shipment in the TMS
    • Produce documentation according to customer profile (transport documents)
    • Manage communication and processing of documentation with suppliers (internal + external)
    • Create and update events in the TMS
    • Monitor and improve suppliers performance (with MO solutions) Coordinate with COS in case of deviation
    • Validate that all documentation is complete and compliant versus the requirements and upload in the TMS
    • Complete Internal invoicing/Cost postings
    • Produce and dispatch External invoices and documents to Customers
    • Prepare operational reports and provide feedback to the manager
    • Be responsible for the effective operational execution our commitments (qualitative pre-assessment)
    • May attend sales meetings upon request


    • University graduation
    • Good English and computer skills
    • At least 3-5 years of working experience in Freight fowarding
    • Good Communication and interpersonal skills
    • An independent, analytical, creative and organised person
    • Ability to multitask and workflow to meet the requirements

    *** The successful candidate(s) will receive a good/competitive package of salary & benefits as well as enjoy a friendly, professional and comfortable working environment.

Log in to reply

Looks like your connection to DDVT was lost, please wait while we try to reconnect.